Customer Exit Survey

Your feedback is important to us!
Please answer the following questions about your recent departure from our marinas.


In which marina(s) did you keep your boat(s)?
Bahia Mar Marina   Dry Storage   Palafox Pier   Seville Harbour   Baylen Slips/Port Royal  


On the scale below, how would you rate your overall marina experience?
Poor   Needs Improvement   Fair   Excellent  


On the scale below, how would you rate the marina staff?
Unpleasant/Unhelpful   Pleasant/Got the Job Done   Eager to Help/Exceeded Expectations  


How would you rate the office staff?
Unpleasant/Unhelpful   Pleasant/Got the Job Done   Eager to Help/Exceeded Expectations  


How would you rate your fueling/pump out experience?
Poor   Needs Improvement   Fair   Excellent  


How would you rate our service/repair department?
Poor   Needs Improvement   Fair   Excellent  


What did you like best about your marina experience?




What was the worst part of your marina experience?




How would you rate our pricing scale?
Overpriced   Fair/Comparable for the Industry   A Bargain!  


How likely are you to recommend our marinas to a friend?
Not Likely   Likely   Very Likely  


What was your reason for leaving the marina?




Would you return to the marina?
Yes   No  


Please list any additional comments below:


Name

Email


Phone Number

                  


Marina Management  |  1901 Cypress Street Pensacola, Florida 32502  |  850/432.9620  |  www.marinamgmt.com